Terms and Conditions of Sale
Preamble/ Seller's identity/ Access to professional and commercial rules (if applicable)
The preamble outlines the purpose of the general terms and conditions of sale. It also serves as a reminder that some products sold on the site may be subject to specific terms and conditions. The preamble also provides information about the professional and commercial rules the seller intends to comply with, if applicable.
These conditions include, but are not limited to, the following information:
Methods of reproduction and archiving of these conditions
Legal notices of the DEMOSKIN website
General terms of use of the DEMOSKIN website
Essential characteristics of the goods offered
Different steps to follow for concluding the online contract
Technical means for identifying and correcting data entry errors
Languages offered
Archiving and access methods for the contract
Method of consulting the professional and commercial rules the seller intends to comply with
Legal and contractual guarantees
Delivery times, costs, and methods
Delivery tracking and costs of remote communication techniques
Price
Payment methods and security measures
Details on how to exercise the right of withdrawal,
Contract duration and price validity.
Last updated on 07/05/2026
DEMOSKIN is a service offered by DEO GANDONOU
Email: contact@DEMOSKIN.com
It is hereby specified that these conditions exclusively govern sales made through the DEMOSKIN website.
These conditions are addressed to a consumer with full legal capacity. These conditions apply to all orders you place on this website.
DEMOSKIN is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, DEMOSKIN is committed to quality and current manufacturing standards.
If the product and/or characteristics do not match the product received by the customer, we invite you to consult our refund policy on the DEMOSKIN website.
These general conditions are presented in French.
Section 1 - Different steps to follow for concluding the online contract
Order
Online: https://www.Demoskin.com
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click "Add to cart." At any time while browsing our site, you can confirm your order by clicking "Checkout."
Contract validation
When you click "Checkout," a confirmation message appears. It summarizes all selected products and options. On this page, you can either update your cart by changing quantities and/or removing item(s), or proceed by checking the box: "I accept the T&Cs" and "Secure Payment."
You must check all the information submitted in this order form, especially all elements useful for delivery (delivery address, entry code, telephone numbers...). The prior collection of the internet user's identification details (first name, last name, email address, bank details...) facilitates the steps of concluding the contract. The customer can therefore save their details by checking the box "Save my details for next time."
If you do not need to modify the form and wish to continue your order, you must click "Continue to shipping method."
To continue your order, you must finally click "Continue to payment method" then "Place my order."
After payment on our secure server (see ''payment''), an acknowledgment of receipt will be displayed. It confirms the registration of your order and informs you that an email confirmation will be sent to you as soon as possible.
In case of risk related to product availability, we reserve the right to refuse an order for the same product beyond a certain quantity (greater than 100).
Technical means of identifying and correcting errors
You have the ability at any time to identify and correct errors made during data entry. If you notice an error after the contract has been concluded, you must contact us.
Section 2 - Archiving and access methods for the contract
We will archive contracts, purchase orders, and invoices on a reliable and durable medium.
You have the right to access these documents for orders equal to or greater than €120.
Section 3 - Legal and contractual guarantees
Legal guarantees
In accordance with the legal provisions in force relating to the conformity of goods with the contract, and regarding hidden defects (available in Appendix 1 of these conditions), we will refund, repair, or exchange any product that is apparently defective, damaged, or does not match your order.
We will also refund all return shipping costs upon presentation of supporting documents (photos, videos, etc.).
In such a case, we invite you to read our Refund Policy.
Responsibility
We do our utmost to satisfy you. We are responsible for the proper execution of these general terms and conditions. Nevertheless, our liability cannot be engaged due to unforeseen circumstances, force majeure, an unforeseeable and insurmountable act of a third party to the contract, or the non-conformity of the product with foreign legislation in the event of delivery to a country other than France.
Section 4 - Delivery times, costs, and methods
Delivery methods
We will deliver the products to the address indicated in the order form.
Delivery time
We will deliver no later than the date indicated in your order confirmation message. (17 to 21 business days)
In case of delivery delay, we will inform you by email as soon as possible and propose a new date.
In case of unavailability of the ordered product, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
Delivery costs
Delivery costs vary depending on the products.
Delivery tracking
You can contact us by email for any questions regarding your delivery.
Nevertheless, we remind you that we offer the "Order Notification" service, which provides real-time notifications regarding the status and progress of your order (On average, 1 notification every 2 days).
Section 5 - Price
The prices of our products are indicated in euros, inclusive of all taxes.
You must also verify the possibilities of importing or using the products you order from us in the destination country.
Section 6 - Payment methods and security measures
We only process your payment at the time of shipment. You can therefore freely cancel your order as long as it has not been handed over to our carrier for shipping. Once your order is handed over for shipping, an email message will inform you that we will be charging you.
Nevertheless, it can sometimes happen that payment is collected at the time of contract conclusion.
Payment methods
You have several payment methods to pay for your purchases on Demoskin
- Either by bank cards: Visa, MasterCard, American Express, other debit cards:
Payment is made, at your choice, on the secure banking servers of our partners, STRIPE. This implies that no banking information concerning you is transmitted via our site.
Payment by credit card is therefore perfectly secure; your order will be registered and validated upon acceptance of payment by your chosen bank.
Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against potential intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfaction or your money back: terms for exercising the right of withdrawal
In accordance with legal provisions, you may exercise your right of withdrawal within 14 days of receiving your product. You do not need to provide a reason or pay a penalty. With the exception of return costs, which remain your responsibility, we will refund the full amount paid no later than 30 days after your withdrawal. At our suggestion, you may also opt for another refund method.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific specifications, or for audio, video recordings, or computer software unsealed by the customer.
Section 6 - Contract duration and price validity.
Products remain the sole property of Demoskin until full payment is received by PayPal or Stripe.
Our price offers are valid only within the dual limits of the validity period of the offer concerned and available stock.
Our offers for goods and prices are valid if they appear online on the website on the day of the order.
Section 7 - Applicable Law / Competent Jurisdiction
These conditions are subject to French law.
In case of dispute regarding the substance or form, French courts shall have sole jurisdiction.
Section 8 - Contact us / After-sales service
If you wish to contact us, our customer service is available at the following address: contact@demoskin.com
Section 9 - Personal Information
We collect your personal information for the management of your orders and the monitoring of our commercial relations.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and object to your personal data. Simply write to us online at Customer Service, indicating your first name, last name, email address, physical address, and if possible, your customer reference. (See "Privacy Policy")
Section 10 - Supplier & Owner Agreement
a.The supplier and the owner of the online store are each referred to as "party" or both as "parties";
b. The supplier manufactures and provides various products;
c.The owner of the online store operates one or more websites that facilitate the search, purchase, and payment of various products from various suppliers;
d.The parties wish to establish a dropshipping cooperation, which is a retail fulfillment method where the online store owner does not keep goods in stock but directly transfers end-customer orders and shipment details to the supplier, who then ships the goods directly to the end-customer;
The owner of the online store will act, in the context of their aforementioned activity, as an intermediary, facilitating the purchase and payment of the supplier's products by end-customers. The supplier will ship these products directly to the buyer. Therefore, the owner of the online store will not receive or import the products; the owner of the online store will only inform the supplier of the purchase orders that have been placed;
f.Furthermore, the owner of the online store acts as a representative of the end-customers and will therefore be their primary point of contact: The owner of the online store will make payment on behalf of the end-customer and handle product returns on behalf of the end-customers.
Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is bound to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
They are also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was placed under their responsibility by the contract or was carried out under their responsibility.
Article L211-5
To be in conformity with the contract, the goods must:
1° Be fit for the purpose usually expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- show the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;
2° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention, and accepted by the latter.
Article L211-6
The seller is not bound by the public statements of the producer or their representative if it is established that they did not know and could not legitimately have known them.
Article L211-7
Any lack of conformity which becomes apparent within six months of delivery of the goods is presumed to have existed at the time of delivery, unless proved otherwise.
The seller may rebut this presumption if it is incompatible with the nature of the goods or the alleged lack of conformity.
Article L211-8
The buyer is entitled to demand conformity of the goods with the contract. However, they may not contest conformity by invoking a defect that they knew or could not have ignored when entering into the contract. The same applies when the defect originates from materials they themselves supplied.
Article L211-9
In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. They are then obliged to proceed, unless impossible, according to the option not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have a part of the price refunded.
The same option is available to them:
1° If the requested, proposed, or agreed solution under Article L. 211-9 cannot be implemented within one month of the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience to them, taking into account the nature of the goods and the use they seek.
However, the sale cannot be rescinded if the lack of conformity is minor.
Article L211-11
The application of the provisions of Articles L. 211-9 and L. 211-10 shall be free of charge for the buyer.
These provisions do not preclude the award of damages.
Article L211-12
Proceedings for lack of conformity are barred after two years from delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to bring an action arising from redhibitory defects as provided for in Articles 1641 to 1649 of the Civil Code or any other contractual or extra-contractual action recognized by law.
Article L211-14
Recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable goods, according to the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the warranty against hidden defects
Article 1641
The seller is bound by a warranty against hidden defects in the item sold that render it unfit for its intended use, or that diminish this use so substantially that the buyer would not have acquired it, or would have given only a lesser price for it, had they known of them.
Article 1642
The seller is not bound by apparent defects that the buyer could have ascertained for themselves.
Article 1642-1
The seller of a building to be constructed cannot be released, either before the acceptance of the works or before the expiration of a one-month period after the buyer takes possession, from construction defects or conformity defects that are apparent at that time.
There shall be no grounds for rescission of the contract or reduction of the price if the seller undertakes to make repairs.
Article 1643
He is liable for hidden defects, even if he was unaware of them, unless, in that case, he stipulated that he would not be bound by any warranty.
Article 1644
In the cases provided for in Articles 1641 and 1643, the buyer has the choice of returning the thing and having the price reimbursed, or keeping the thing and having a portion of the price returned, as assessed by experts.
Article 1645
If the seller was aware of the defects of the thing, he is liable, in addition to the restitution of the price he received for it, for all damages and interest to the buyer.
Article 1646
If the seller was unaware of the defects of the thing, he is only liable for the restitution of the price and for reimbursing the buyer for the expenses incurred by the sale.
Article 1646-1
The seller of a building to be constructed is liable, as of the acceptance of the works, for the obligations for which architects, contractors, and other persons bound to the project owner by a contract for work are themselves liable under Articles 1792, 1792-1, 1792-2 and 1792-3 of this Code.
These warranties benefit successive owners of the building.
There shall be no grounds for rescission of the sale or reduction of the price if the seller undertakes to repair the damages defined in Articles 1792, 1792-1 and 1792-2 of this Code and to assume the warranty provided for in Article 1792-3.
Article 1647
If the thing that had defects perished as a result of its poor quality, the loss is for the seller, who shall be liable to the buyer for the restitution of the price and the other indemnities explained in the two preceding articles.
However, loss resulting from an unforeseen event shall be borne by the buyer.
Article 1648
The action resulting from redhibitory defects must be brought by the buyer within a period of two years from the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, on pain of forfeiture, within one year following the date on which the seller can be discharged from apparent defects or non-conformities.
Article 1649
It does not apply to sales made by order of justice.