Politique de retour

Our return policy is 14 days. Unfortunately, once this period has passed, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in its original condition. Ideally, it should also be in its original packaging.

The conditions mentioned above do not apply if your item is defective or damaged upon receipt of the package. In this case, please follow the procedure outlined in the "Exchanges" section (below).

Section 1 – Refunds (if applicable):

Once your return has been received and inspected by us, you will receive an email notification. We will inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your account (credit card or original payment method) within a certain period.

Section 2 – Late or missing refunds (if applicable):

If you have not yet received a refund, please check your bank account first.

Then contact your credit card company, as it may take some time for your refund to be credited.

After that, contact your bank. Here, too, processing can take some time.

If you have not yet received your refund after all these steps, please contact us at contact@MASQEO.com.

Section 3 – Sale items (if applicable):

Only regular-priced items can be refunded; sale items are excluded from refunds.

Section 4 – Exchanges (if applicable):

We only exchange items if they are defective or damaged. If you would like to exchange an item for the same item, please send us an email at contact@MASQEO.com.

In this email, please provide your order number (or a copy of the invoice) and proof (a photo or video of the defective or damaged item). Send the item to the address indicated on your package.

Section 5 – Delivery:

To return your product, please send us an email to: CONTACT@DEMOSKIN.COM

Customer address

You are responsible for the cost of returning the item. Shipping costs are non-refundable. In the event of a refund, the return shipping costs will be deducted from your refund amount.

Depending on your location, the delivery time for the replacement product may vary (24 to 37 business days).

For items over €75, we recommend that you use a tracked shipping service or purchase shipping insurance. We cannot guarantee receipt of your return.